How can we help?


Returns/Exchange Policy

Strictly no exchanges are allowed. Returns can be made within 7 days upon receiving. We offer free returns for orders over SGD300. Please send us an email at cs@avenueon3.com with your order number to facilitate a return. Your refund will be processed to your original payment method. 

All items must be returned to us in unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached. Shoes should be returned in their original shoe boxes. 

Steps to Return:
  1. Email cs@avenueon3.com 
  2. Indicate the item(s) you wish to return and reason for doing so, along with the date for pick up. 
  3. Place your item in the original packaging.
  4. Once we have received the returned item(s), we will confirm your refund within 5 - 7 working days. 
  5. An email will be sent to you once the refund has been completed.
Late Returns

Item(s) should be sent back to us within 7 days of receiving your order. Returns outside this timeframe will only be accepted at the discretion of Avenue on 3.

Non-Avenue on 3 Items

We will not be responsible for items that are returned to us which were not purchased from Avenue on 3. This includes personal items, as well as items which may have been purchased from other third-party companies.

Bags, Shoes

We do not allow exchanges. However, we do accept returns.

Sunglasses, Jewellery, Hosiery, Bodysuit, Beauty

No exchanges, returns allowed due to personal hygiene and care.

If you have received a defective or incorrect item, please contact us within 7 days of receiving your purchase at cs@avenueon3.com with your order number to process a refund. 

  • Please ensure that the items are in their original condition. Hosiery, lingerie, bodysuits must be returned with their hygiene seals attached, in unopened and undamaged packaging, where applicable. 
  • Jewellery must be returned in the same condition it arrived in, including all branded packaging and authenticity cards provided with it. 
  • Beauty and cosmetic products must be returned unopened and unused with the seals of any packaging still intact.

No exchanges or returns allowed. No cancellations allowed after orders have been confirmed. Customers are advised to check that the item(s) they have purchased (flavours, quantities) are correct before confirming and paying the order. We will not be able to amend the orders once confirmed.

  • No specific time frame delivery is allowed. Delivery will be between 2pm - 6pm, Monday - Friday. 
  • If the customer is not around to receive the delivery, there will be no additional charge to redeliver, however they need to contact us and provide us their availability. 
  • Self-collection at stores is not available at this moment. 
  • If the chocolates have arrived damaged/melted, please contact our customer service immediately at 96180283. 

Delivery/Shipping Enquiries

  • Delivery of orders takes 3 to 5 business days to reach your doorstep.
  • Delivery timings are from Monday to Friday, 2pm - 6pm. 
  • Orders below SGD300 will be charged SGD6.50 for delivery.
  • Please allow extra time for orders to be processed during public holidays and promotional periods. 
  • We do not deliver to PO boxes, military camps or facilities and islands in Singapore.
Shipping Destinations

Items are shipped from Singapore. We do not ship internationally.

How will my item be delivered?

Your item will be delivered by our in-house courier. 

Signing for your purchase

Your order will be kept safe until it reaches you and is insured against theft and accidental damage during delivery. Once your order has been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make one more attempt to deliver your order.

How can I track my order?

Orders will be dispatched within the next working day. Do note that this will take longer during public holidays and promotional sale periods. Once your order has left us, you will receive an email that your order has been shipped.

Address amendments

Please contact us as soon as possible if you need to change your address.

Order Confirmation

If you have not received your order confirmation, please check if you entered your email address incorrectly or if it was filtered to your junk mail. Please reach out to us via email and we will send you another order confirmation. We reserve the right to change or modify any of the terms and conditions contained in the Terms or any policy or guideline of the Sites, at any time and in our sole discretion.

Can I modify my order?
  • Unfortunately no, all orders are finalised and cannot be modified. 
Missing items

Please email us at cs@avenueon3.com upon receiving your goods. 

Reject Order
  • Strictly no cancellations after your order has been placed. 
  • If you no longer want your order and your order is eligible for a return, you are welcome to return your item to us. Please email cs@avenueon3.com
Gift Wrapping

We currently do not offer gift wrapping services at the moment. However, we can provide a complimentary gift card to include in your package. You may write a message at the “gift message” column on the checkout page and your message will be printed accordingly.

How do I delete my account?

To delete your AO3 account, please email us at concierge@avenueon3.com

Do I need an account to place an order?

No, you can check out as a guest. However, having an account will allow a quicker checkout process and an easier way to view your order status and order history. You will also receive weekly updates on our latest releases and promotions.

Are your products authentic?

All our products are 100% authentic and come directly from the brands. Please feel free to contact us if you have any concerns.


We are unable to advise on restocks, however you may wish list the specific items you want that are sold out so that you can be notified when it comes back in stock. 

We would also recommend subscribing to our newsletter and following us on our social channels for the latest updates and releases. 

Garment Care

Indicated on each product listing. For safe results, always test laundering on a small or hidden area of the garment. For the most accurate guidelines, please follow the specific care instructions indicated on the garment label.


All items listed on Avenue on 3 are backed up by an after-sale service, which includes a one-year warranty. For more information, please contact cs@avenueon3.com

After Sale Service

If the item you bought from Avenue on 3 has become damaged after use due to a manufacturing fault or production defect, please write in to us. With our after sale service, we will assist you in finding the best solutions for your luxury pieces. 

Payment methods
  • We accept all major credit cards including VISA, Mastercard and American Express. 
  • We accept Apple payments for all users with Touch ID and Apple wallet enabled. If necessary, enter your billing, delivery and contact information to confirm your payment. 
  • All products will be charged in SGD. 
Fraudulent Orders

We reserve the right to request and obtain information from customers to ensure and verify online payment security. If the customer is unable to provide this information or if any transactions are found to be fraudulent, we reserve the right to cancel the order as well as the customer's account. The requested information will be strictly confidential and used only for verification purposes.


We will process refunds within 5 - 7 working days. However, the refund may take additional processing time depending on your payment method and bank. Shipping costs will not be refunded. 

If you still have not received your refund, we suggest contacting your credit card company or bank as it may show up in your credit card’s next monthly billing statement. You may also feel free to contact us so that we can investigate further.


8% GST is included and will be reflected at checkout.

Personal Data

Data and information security are of the utmost importance to us. Our internal security systems are thorough and secure and ensure that all personal data shared is protected and explicitly confidential. All personal data shared when placing an order is handled in accordance with our privacy policy.

Do you have a loyalty program?

Our loyalty program is currently only applicable in stores.

Where can I repair my shoes?

Customers who have purchased their shoes at Avenue on 3 are entitled to a one-time free repair. Please email concierge@avenueone3.com for further information.

Do you have a physical store?

Avenue on 3, Paragon 

290 Orchard Road #03-46 Singapore 238859

Is self collection available?

Not at this moment.

Sizing enquiries

Sizing for each brand often varies amongst designers, hence we apologise as we are unable to make an accurate recommendation. You may view the size conversion charts by selecting the size guide, which you can find above the select size menu, on the product information page. However, you may also write to us if you have any questions regarding measurements or fitting. All shoe sizes are in EU. 

Get in touch

Have questions about your order, or a general enquiry?