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Have questions about your order, or a general enquiry?
Strictly no exchanges are allowed. Returns can be made within 7 days upon receiving. We offer free returns for orders over SGD300. Please send us an email at firstname.lastname@example.org with your order number to facilitate a return. Your refund will be processed to your original payment method.
All items must be returned to us in unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached. Shoes should be returned in their original shoe boxes.
Item(s) should be sent back to us within 7 days of receiving your order. Returns outside this timeframe will only be accepted at the discretion of Avenue on 3.
We will not be responsible for items that are returned to us which were not purchased from Avenue on 3. This includes personal items, as well as items which may have been purchased from other third-party companies.
We do not allow exchanges. However, we do accept returns.
No exchanges, returns allowed due to personal hygiene and care.
If you have received a defective or incorrect item, please contact us within 7 days of receiving your purchase at email@example.com with your order number to process a refund.
No exchanges or returns allowed. No cancellations allowed after orders have been confirmed. Customers are advised to check that the item(s) they have purchased (flavours, quantities) are correct before confirming and paying the order. We will not be able to amend the orders once confirmed.
Items are shipped from Singapore. We do not ship internationally.
Your item will be delivered by our in-house courier.
Your order will be kept safe until it reaches you and is insured against theft and accidental damage during delivery. Once your order has been delivered to the specified address and signed for, they are no longer covered by insurance. If you are unavailable when your package arrives, our courier will make one more attempt to deliver your order.
Orders will be dispatched within the next working day. Do note that this will take longer during public holidays and promotional sale periods. Once your order has left us, you will receive an email that your order has been shipped.
Please contact us as soon as possible if you need to change your address.
If you have not received your order confirmation, please check if you entered your email address incorrectly or if it was filtered to your junk mail. Please reach out to us via email and we will send you another order confirmation. We reserve the right to change or modify any of the terms and conditions contained in the Terms or any policy or guideline of the Sites, at any time and in our sole discretion.
We currently do not offer gift wrapping services at the moment. However, we can provide a complimentary gift card to include in your package. You may write a message at the “gift message” column on the checkout page and your message will be printed accordingly.
No, you can check out as a guest. However, having an account will allow a quicker checkout process and an easier way to view your order status and order history. You will also receive weekly updates on our latest releases and promotions.
All our products are 100% authentic and come directly from the brands. Please feel free to contact us if you have any concerns.
We are unable to advise on restocks, however you may wish list the specific items you want that are sold out so that you can be notified when it comes back in stock.
We would also recommend subscribing to our newsletter and following us on our social channels for the latest updates and releases.
Indicated on each product listing. For safe results, always test laundering on a small or hidden area of the garment. For the most accurate guidelines, please follow the specific care instructions indicated on the garment label.
All items listed on Avenue on 3 are backed up by an after-sale service, which includes a one-year warranty. For more information, please contact firstname.lastname@example.org
If the item you bought from Avenue on 3 has become damaged after use due to a manufacturing fault or production defect, please write in to us. With our after sale service, we will assist you in finding the best solutions for your luxury pieces.
We reserve the right to request and obtain information from customers to ensure and verify online payment security. If the customer is unable to provide this information or if any transactions are found to be fraudulent, we reserve the right to cancel the order as well as the customer's account. The requested information will be strictly confidential and used only for verification purposes.
We will process refunds within 5 - 7 working days. However, the refund may take additional processing time depending on your payment method and bank. Shipping costs will not be refunded.
If you still have not received your refund, we suggest contacting your credit card company or bank as it may show up in your credit card’s next monthly billing statement. You may also feel free to contact us so that we can investigate further.
8% GST is included and will be reflected at checkout.
Our loyalty program is currently only applicable in stores.
Customers who have purchased their shoes at Avenue on 3 are entitled to a one-time free repair. Please email email@example.com for further information.
Avenue on 3, Paragon
290 Orchard Road #03-46 Singapore 238859
Not at this moment.
Sizing for each brand often varies amongst designers, hence we apologise as we are unable to make an accurate recommendation. You may view the size conversion charts by selecting the size guide, which you can find above the select size menu, on the product information page. However, you may also write to us if you have any questions regarding measurements or fitting. All shoe sizes are in EU.
Have questions about your order, or a general enquiry?