Returns & Exchanges
Strictly no exchanges are allowed. We do not allow returns for sales merchandise. We offer free returns for orders over SGD300, any form of discount or promotional codes used will not be eligible for refunds, returns or exchanges. Returns must be initiated within 7 days upon receiving the order. Please send us an email at cs@avenueon3.com with your order number to facilitate a return. Your refund will be processed to your original payment method.
All items must be returned to us in unworn/unused and in the same condition you received them with their original packaging and all tags and labels attached. Shoes should be returned in their original shoe boxes.
Steps to Return:
- Email cs@avenueon3.com
- Indicate the item(s) you wish to return and reason for doing so, along with the date for pick up.
- Place your item in the original packaging.
- Once we have received the returned item(s), we will confirm your refund within 5 - 7 working days.
- An email will be sent to you once the refund has been completed.
Late Returns
Item(s) should be sent back to us within 7 days of receiving your order. Returns outside this timeframe will only be accepted at the discretion of Avenue on 3.
Non-Avenue on 3 Items
We will not be responsible for items that are returned to us which were not purchased from Avenue on 3. This includes personal items, as well as items which may have been purchased from other third-party companies.
Bags, Shoes
We do not allow exchanges. However, we do accept returns.
Sunglasses, Jewellery, Hosiery, Bodysuit, Beauty
No exchanges, returns allowed due to personal hygiene and care.
If you have received a defective or incorrect item, please contact us within 7 days of receiving your purchase at cs@avenueon3.com with your order number to process a refund.
- Please ensure that the items are in their original condition. Hosiery, lingerie, bodysuits must be returned with their hygiene seals attached, in unopened and undamaged packaging, where applicable.
- Jewellery must be returned in the same condition it arrived in, including all branded packaging and authenticity cards provided with it.
- Beauty and cosmetic products must be returned unopened and unused with the seals of any packaging still intact.
Chocolates
No exchanges or returns allowed. No cancellations allowed after orders have been confirmed. Customers are advised to check that the item(s) they have purchased (flavours, quantities) are correct before confirming and paying the order. We will not be able to amend the orders once confirmed.
- No specific time frame delivery is allowed. Delivery will be between 2pm - 6pm, Monday - Friday.
- If the customer is not around to receive the delivery, there will be no additional charge to redeliver, however they need to contact us and provide us their availability.
- Self-collection at stores is not available at this moment.
- If the chocolates have arrived damaged/melted, please contact our customer service immediately at 96180283.